Streamline the ever-increasing demands of your wheelchair service, control your budgets and improve the working lives of your workforce.
TCES Wheelchair is a digital platform built to manage paperless prescriptions, repairs, and clinical workflows across wheelchair services. From the initial referral through to delivery and maintenance, the system connects clinical decision-making with back-end operations such as stock control, workshop scheduling, and technician routing. By offering a defined catalogue of both new and recycled equipment, clinicians can easily prescribe and track the most appropriate wheelchair for each service user.
Designed to improve efficiency and reduce costs, TCES Wheelchair can be integrated with a Community Equipment Service or used as a standalone solution. It provides end-to-end digital management of the wheelchair pathway, ensuring compliance, visibility, and better outcomes for both staff and service users.
Automated workflows handle the admin, so your team can focus on delivering support, not chasing forms.
Say goodbye to manual paperwork. Every step is tracked and managed digitally for faster and reliable service.
Reduce spend across your wheelchair service with better oversight and streamlined ordering,
Discover how TCES Wheelchair streamlines the ever increasing demands on your wheelchair service.
Explore how TCES Wheelchair delivers solutions to facilitate and empower wheelchair services.
The platform includes a dedicated CRM tailored for wheelchair services, where all clinical and service user data is stored and managed. When processing a new referral, the system first checks for an existing service user. If none is found, a digital form is completed to create a new record, capturing essential clinical information. Notes and documents can be added throughout the user’s journey, ensuring that key details and updates are always accessible. This helps clinicians deliver more personalised care while maintaining a full clinical history.
TCES Wheelchair supports the full referral process, whether received electronically or by paper. Administration staff enter the referral into the system, triggering the 18-week pathway timeline from referral to equipment delivery. Built-in stop and pause functions ensure contract-specific policies are upheld, with automatic reactivation and alerts to maintain progress. Once a referral is live, the service can begin the triage process, during which each case is reviewed and assigned the most appropriate clinical workflow. This ensures timely and accurate progression through the service.
Managing appointments is simple and efficient through the system’s integrated diary function. Clinical and administrative staff can schedule appointments for in-clinic assessments or home visits directly through the interface. Appointment confirmations and reminders can be sent via SMS, email, or post, and rescheduling or cancellation is straightforward. This digital-first approach reduces delays and enhances communication with service users, helping to keep services on track and responsive.
The TCES Wheelchair mobile app is designed for clinical staff working in the field. Each week, clinicians receive access to their digital diary, including full referral information for scheduled appointments. Assessments can be completed directly in the app, ensuring vital clinical details are recorded in real time and that prescriptions can proceed without delays. The app also provides navigation tools, route planning, and tracking features to support safe and efficient fieldwork. It brings everything clinicians need into one secure, mobile environment.
All assessments should be completed electronically through TCES Wheelchair to maintain accuracy and ensure a smooth ordering process. While paper-based assessments are still supported, the data must be transferred into the system to activate the prescription process. Each assessment is timestamped and becomes part of the 18-week tracking timeline. Once completed, the system can generate post-assessment letters and allows further appointments to be booked as needed, either in a clinic or at the service user’s home.
Prescription management is streamlined through TCES Wheelchair, with full integration of manufacturer configuration sheets where applicable. Once a clinician has completed and issued a prescription, the document is uploaded to the system and sent directly to the equipment manufacturer. The platform manages voucher generation, redemption, and closed-loop financial processes, providing visibility and control from prescription to fulfilment. This ensures every order is tracked, validated, and financially accounted for with minimal manual intervention.
Ordering is handled entirely online, with off-the-shelf stock processed and delivered efficiently through the system. Depending on service structure, orders may be fulfilled by an approved repairer or the wheelchair service itself. TCES Wheelchair ensures orders are processed quickly, accurately, and in line with clinical needs.
The supporting Pro-Cloud platform centrally manages all assets and stock, controlling everything from warehouse operations and maintenance schedules to supplier activity, fleets, sales orders, and procurement. This integration boosts performance while maintaining full visibility across the entire wheelchair service supply chain.
Manage clinical and service user data with ease.
Analyse every component of your service.
Streamline your ordering processes.
Everything you need to know about our support, training, and services.
