Transforming Community Equipment Services since 1996
Empower and simplify your everyday operations by using TCES Community, the leading community equipment service solution
Providing a clear pathway from equipment order to delivery
TCES Community is a user-friendly, mobile-responsive platform designed to streamline the ordering, collection, and repair of community equipment. Clinicians begin by selecting a service user and their location, after which they can place orders directly with equipment providers or peripheral stores. The system supports a five-tier authorisation workflow, ensuring that each order is properly reviewed and approved. By combining ease of use with operational control, TCES Community helps reduce administrative burden and improve service efficiency. Its intuitive interface, integrated catalogue, and adaptable fulfilment options make it easier to deliver the right equipment, to the right place, at the right time.
Streamlined Ordering
Simplify the process from equipment order to delivery, improving speed and accuracy.
Improved Order Tracking
Ensures transparent tracking of equipment status, reducing delays and improving workflow coordination.
Cost Control
Receive advanced ordering controls that help prevent over-ordering and manage budgets effectively.
Explore TCES Community in Action
Discover how TCES Community streamlines equipment ordering, inventory management, and budget control, enhancing efficiency in healthcare services.
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Transform Your Service with TCES Community
Explore how TCES Community delivers solutions to facilitate and empower community equipment services.
Equipment Ordering
The simple-to-use on-the-go ordering platform. TCES Community is a platform where practitioners can place community equipment orders, collections and repairs with ease. Offering a highly intuitive and user-friendly catalogue integrated with five-tier authorisation levels, ensuring the correct item is always purchased for a service user and budgets are continually managed. The ordering process is initiated by searching for a service user and ensuring the correct location is selected. Once selected, an equipment order can be placed via your equipment providers or issued from your nearest peripheral store.
Smart Catalogue
The Smart Catalogue is a dynamic, multi-layered system that brings together both standard and recycled equipment into a single, real-time procurement view. This approach not only supports NHS sustainability goals but also helps reduce expenditure by promoting the reuse of equipment where appropriate. Clinicians benefit from a simplified ordering process that includes contract-specific filtering and item linking, which helps prevent duplication and ensures order accuracy. By making sustainability part of the workflow, the Smart Catalogue contributes to more responsible and cost-effective procurement practices.
Equipment Authorisation
The Equipment Authorisation module offers a flexible, multi-level approval process that can be customised to reflect a service’s financial and operational structure. Orders are submitted by clinicians and routed automatically through predefined authorisation levels based on role or budget thresholds. This ensures financial oversight and consistency while reducing the risk of unauthorised expenditure. Services using this feature have reported significant improvements in governance.
Communication Tools
TCES Community includes a suite of integrated communication tools that support collaboration, information sharing, and continuous improvement. Clinicians can send and receive real-time messages, access a centralised document library, and stay informed through contract-specific newsletters and updates. A built-in feedback portal enables users to share experiences and suggestions, helping services respond to frontline insights and maintain high-quality standards. These tools enhance coordination across teams and contribute to a more responsive and engaged clinical environment.
Mobile Working
Mobile Working, combined with the TCES App, enables clinicians to remain effective while working in the field. The system is fully mobile-responsive and is supported by a dedicated app that offers full platform functionality, including ordering, messaging, task scheduling, and location selection. Clinicians receive real-time SMS notifications for delivery updates and appointment confirmations, allowing them to manage their workload on the move. This flexibility not only improves operational efficiency but also enhances the overall service experience for service users.
TCES App
The TCES app brings all the core features of the web platform directly to your fingertips, offering a powerful, mobile-first experience designed for users in the field. With GPS tracking, users can view live updates on orders and locate nearby service users they've recently worked with, streamlining field operations and improving patient care coordination. The app also includes an AI-powered search function, helping users quickly find information or resolve queries both within the system and across help resources. Security and ease of access are elevated through biometric login, and OCR (Optical Character Recognition) technology allows for fast scanning of legacy documents, reducing manual entry and speeding up data capture during fieldwork.
Management Reporting
Management Reporting within TCES Community provides real-time insights through over 80 reports powered by Microsoft Power BI. These reports offer a detailed view of procurement activity, budget usage, team performance, and service outcomes. With data visualisation tools and live dashboards, services can identify trends, forecast demand, and make informed decisions faster.
Asset & Logistics Management
Pro-Cloud is a fully integrated asset and logistics management platform that works in tandem with TCES Community to manage stock levels, delivery routing, and order fulfilment. It provides real-time visibility from the warehouse to the point of delivery, enhancing accuracy and reliability throughout the supply chain. With automated updates and live tracking, services can ensure equipment reaches the right destination quickly and efficiently. Pro-Cloud strengthens the entire logistics process, helping services meet demand with confidence and consistency.
"This system is well worth the investment as the benefits to clinicians and patients/service users are outstanding."
Transform your community equipment service with TCES Community
Reduce overspend across your service.
Save valuable time by optimising routes
Ensure customers receive the communication they deserve.
Your Questions, Answered.
Everything you need to know about our support, training, and services.
Yes. Business consultancy is included with all our software solutions and is also available as a standalone service, depending on your specific needs. Our experienced consultants bring deep expertise across multiple sectors, offering guidance on system specification, planning, testing, documentation, and process optimisation. We also provide project management, clinical assignment support, and in-depth process reviews to help improve efficiency and maximise return on investment throughout and beyond implementation.
We offer 365/7 telephone support for immediate assistance and direct communication whenever you need it. In addition, we provide full software support through our helpdesk platform, Zendesk. This cloud-based system offers an auditable ticketing trail, giving customers full visibility of ticket status, priority level, and the assigned support personnel. Ongoing support is included with all contracts, and additional support services can be arranged if required.
Yes. On-site support is provided as part of all new contracts. Our dedicated project delivery team offers hands-on assistance with hardware and software setup, user training, and system configuration to ensure a smooth onboarding process and continued operational efficiency. Support includes scanner training refreshers, depot configuration, inventory checks, repair request demonstrations, driver dispatch workflows, and asset labelling with serial number tracking.
We provide comprehensive virtual and managerial training as part of every contract go-live. These sessions ensure both users and managers are fully equipped to navigate the system, covering everything from day-to-day operations to advanced tasks. Help guides are also available within the system or on request from our support team.