At CSS our off-boarding team is seldom used, however for customers seeking off-boarding assurances we can confirm the following.
End-Of-Contract Data Extraction
Extract and Delete
All data is held in an MSSQL database or if integrated, within the users’ systems.
CSS Data Base Administrators will extract all customer data and send to the customer securely based on their data migration templates in CSV or EXCEL format. Charging for this exercise will be relative to the data formatting required and complexity and will be quoted on a case by case basis. Should you wish this to be part of your original contract please speak to our commercial team.
Reporting Platforms
Data from our Power BI Cubes and Warehouse will undergo the same rigorous deletion unless customers require the data to remain licenced to obtain reporting continuity. Licencing charges may apply.
End-Of-Contract Process
CSS off-boarding clients through the following checklist (throughout this period, the customer will have full access to our dedicated helpdesk):
Planning Countdown and Actions
1. Communicate with the customer and agree to termination dates;
2. Agree final days of system access for customer employees and subcontractors;
3. Create closure date countdown messages within the interfaces and communicate via email.
On the day of Live System Cessation
1. Apply disable message to all cloud platforms with closure and signposting information and forwarders to assist users to the new solution and helpdesk contact;
2. Disable all user accounts from all subscribed platforms;
3. Disable all solution API’s;
4. Work with customer to transfer final data top-up.
Post Cessation
CSS will ensure all systems are decommissioned and unavailable once the contract end date is reached.